After checking the computer screen, the answer was always no. As a consequence, I spent several phone calls with their customer service agents trying to clarify the promotion and the billing status of my account. I will remember my whole life the moment one of their agents mocked me on the phone while I was on the line with him trying to figure out what this mess was. At each of my interactions on the phone with Wave customer service agents, I felt that I always knew more about my bill, or about the promotion I was supposed to enjoy, than they did. I wanted to add phone service for my 102-year-old grandmother, but didn’t want anybody in the house because of Covid.

Right now the modem is approved for comcast I would check with your ISP what modems they support. × We are experiencing login issues for several of our services. We are investigating this as the highest priority and will provide updates at Status.NETGEAR.com.

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Provider’s failure at any time to insist upon strict compliance with any of the provisions of this Agreement in any instance shall not be construed to be a waiver of such terms in the future. To the extent permitted by applicable law and regulations, Provider does not provide refunds and all sales are final. While it can be tempting to use your Facebook account to log in rather than setting up a new account, it’s best to limit the number of places in which Facebook can track your web activity. However, this does not seem to be FW issue if the modem does not even come up on the network.

• This website is using a security service to protect itself from online attacks.
• The rep’s attitude did not change, another rep also made the same statement word for word, with an attitude.
• This flexibility goes a long way to keeping customers happy.
• These routers will give you max speeds for many years.
• Updated Wave Broadband plans, prices, and bundles to match new listings.
• That includes Wave, which does have a number of consumer complaints about service.

The app is free for Wave Home Phone customers and can be installed on up to eight iOS and/or android devices. Smart Home from Wave is the solution to give you unprecedented control, automation, and security for your home. Access email and get help with your Email settings. If you forget your login information, you may not be able to recover your account.

Hate to break this to you, but DO NOT get the Netgear CM1000. Wave does not support Netgear products and they refuse to get the firmware and other info the Netgear techs are willing to provide. I ended up returning this product and picked up an Arris 6190. Not Docsis 3.1, but will still support a Gigabit connection when its available. I simply connected the modem and everything powered on, but when Wave tried to add the device they could not communicate with it and stated they did not have the firmware to be pushed to the device.

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INTELLECTUAL PROPERTY. The Services and Software, and all intellectual property therein, are and will remain the exclusive property of Provider. Provider reserves all rights not expressly granted under this Agreement. The Software may contain third-party software that is subject to the terms and conditions of third-party licenses.

Whenever possible, do not run more than one Wi-Fi network in your home using other routers. Devices that connect to more than one network may have trouble keeping a constant connection, and the networks will interfere with one another. Other challenges include items such as baby monitors, cordless phones and even microwave ovens can also cause interference.

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Note that Wave also advise against a 3.1 in case there are issues getting it to drop down to 3.0… Anybody have any luck with it or can maybe a Netgear employee chime in and let me know when my ISP will have the firmware to push. Its kinda silly that my service connects to a $40 piece of equiptment, but not the “future-proof” $200 one. Initiate your return online and send your equipment back with a prepaid UPS shipping label. For your convenience we have made equipment returns easier so that you can do them from the comfort of your home.

Have Wave internet service installed at your home and enjoy a trial period to test the quality of service. What could be better than a risk-free evaluation period? If for some reason you are not satisfied during this time, just return the equipment to Wave and get a pro-rated refund. We have partnered with Lease Corporation of America to offer a customer-friendly financing program for its products. LCA offers an easy to use leasing option which includes a simple one page credit application, credit turnaround in less than four hours and personalized service for any questions you may have about financing. 2022 © CreditCardPayment.net CreditCardPayment.net is an independent review service and directory.

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They can get things rolling towards a resolution to your issues quickly. Quality routers are more expensive but provide a much stronger connection over a longer range. These routers will give you max speeds for many years. Wave Broadband is part of WaveDivision Holdings, LLC, a group serving currently more 415,000 customers located in California, Oregon and Washington. An Alabama woman who lost everything in a condo fire has been hit with a $300 charge because she couldn’t return a cable modem that literally melted in the fire. A noise sourcebasically produces randomnoise at required frequencies which is then mixed with the signal of the DuT .

• The action you just performed triggered the security solution.
• If there is a primary media room where you use Wi-Fi the most, the Wireless Gateway should be placed there.
• ComplaintsBoard.com is a leading complaint resolution website on the Internet.
• Leasing complements existing bank relationships, keeping those lines of credit available for short-term needs.

He didn’t ask about the modem’s model make or anything, that was all. He pointed out that once he updates the new MAC address on their system he would not be able to see the new modem in their system for 24hrs to troubleshoot. He said to plug it in and call back if there were any problems… It must be about ten years since Wave purchased Astound, Astound had grandfathered old customers prior to charging modem rental fee’s. It’s not the customers fault it’s taken Wave so many years to figure this out. They could have been more tactful informing customers about the change. I always asked CS rep if I would be charged when changing a modem for a new service level.

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To check our availability in your area, simply enter your zip code. However, if only your home has internet and cable TV issues, contact the Wave Customer Support and they will immediately send out technical help. Wave Broadband Stormwatch page helps you deal with loss of connectivity during storms. If your entire neighborhood is out of cable service, then Wave is aware of the problem and is working on it. If you have dead spots in your home, mesh routers might be your best bet. Multiple router devices let you get strong signals to the hard to reach spots for maximum coverage. Let’s see what we have available at your address.

I asked him to check to see if the TV was working but he said he couldn’t because I needed a power surge box which I didn’t have. I called in to customer support and they told me it was a modem issue. Also, https://wave-accounting.net/ I do not know how to connect to my internet and Jacob told me they do not connect anything and that the customer should do it. He told me he would gladly disconnect all services today without a problem.

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For sake of clarity, Provider may assign, delegate and transfer some or all of its rights and obligations under this Agreement to its affiliates. Except as otherwise expressly provided herein, this Agreement will inure to the benefit of, and will bind, the heirs, executors, personal representatives, administrators, successors and permitted assigns of Provider and Customer. 1.2 “Service Descriptions” means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time. Let us provide the telecom experience your business has been looking for. All obligations of the parties under this Agreement, which by their nature would continue beyond the termination, cancellation, or expiration of this Agreement, shall survive such termination, cancellation, or expiration. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.

This modem doesn’t have built in wifi so you will need a wifi router to connect wirelessly to the internet. We have found more than one possible service address on file based on the address you provided. Please review the list below and choose your exact address, including apartment or suite number . Get ready to experience faster, easier, more reliable service than you ever thought possible—continue to get connected.

Zoom Telephonics Model 5341j Docsis 3 0 8×4 Cable Modem

Similarly, legitimate messages may be scored as spam due to a skewed feature probability distribution. As in the previous case, this type of scoring problem may be corrected by adjustments to the spam classifier.

We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached wave broadband return equipment to a wired connection based on SamKnows testing procedures. Fortunately, there are new tools in the field already helping cable operators do just that.